At Ally Saddlery, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your horse tack and accessories, we offer a straightforward return policy to make the process as easy as possible.
Eligibility for Returns
Timeframe: You may return products within 15 days of receiving your order. Please ensure you contact us within this period to be eligible for a return.
Condition: Products must be returned in their original, unused, and undamaged condition. Any items that show signs of wear, damage, or use will not be accepted.
Non-Returnable Items
- Broken or Damaged Products: Items that arrive broken or damaged are not eligible for return
- Used Products: Any items that have been used or show signs of wear cannot be returned.
- Sale Products: Products on sale are non-returnable.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at info@allysaddlery.com with your order number, the item(s) you wish to return, and the reason for the return.
- Approval: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns will not be accepted without an RMA number.
- Packing and Shipping: Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation. Clearly write the RMA number on the outside of the package.
- Shipping: Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure the package is returned to us safely. Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card issuer.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at info@allysaddlery.com. We will work with you to resolve the issue promptly.
Questions
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@allysaddlery.com. We are here to help and ensure your satisfaction with your purchase from Ally Saddlery.
Thank you for choosing Ally Saddlery. We appreciate your business and look forward to serving you again in the future.