At Ally Saddlery, we strive to ensure that your products are delivered promptly and securely. Please find below our delivery policy for tangible products.
Overview
All orders are subject to product availability. We aim to process and deliver your order within 14 working days. However, delivery times may vary depending on your location and external factors beyond our control.
Shipping
We use reliable delivery services, including DHL, FedEx, and UPS, to ensure that your products reach you in a timely manner. If any item in your order is unavailable, we will ship the available part of your order and send the remaining items once they become available. Please note that shipping costs are non-refundable and are determined based on the weight of your order and your delivery location.
The delivery date may vary due to:
- Carrier shipping practices
- Your delivery location
- Delivery method
- Number of items in your order
Additional Charges and Taxes
Depending on your location and the size of your order, additional shipping charges may apply. You are responsible for any applicable taxes, including sales tax, value-added tax (VAT), customs duties, or excise duties
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Damaged Items
If there is any damage to your items upon delivery, please contact us within 5 days of receipt so that we can assist you.
We are committed to providing a seamless delivery experience and look forward to serving you with high-quality equestrian products from Ally Saddlery.